/* Chat panel */
.cc-fab{position:fixed;left:18px;bottom:calc(18px + env(safe-area-inset-bottom));z-index:960;display:inline-flex;align-items:center;gap:10px;min-height:52px;padding:10px 18px 10px 10px;border-radius:999px;border:1px solid rgba(201,162,92,.55);background:#141210;color:#f7f1e6;font:600 15px/1 var(--sans,system-ui,sans-serif);box-shadow:0 14px 34px -14px rgba(20,18,16,.6);cursor:pointer}
.cc-fab .cc-av{width:34px;height:34px;font-size:13px}
.cc-fab:hover,.cc-fab:focus-visible{border-color:#c9a24b}
.cc-fab .cc-dot{width:8px;height:8px;border-radius:50%;background:#c9a24b;box-shadow:0 0 0 3px rgba(201,162,92,.25)}
.cc-av{flex:none;display:grid;place-items:center;width:40px;height:40px;border-radius:50%;background:radial-gradient(circle at 35% 30%,#f3dc9a,#c9a24b 55%,#8a6524);color:#141210;font-family:var(--serif,Georgia,serif);font-weight:600;letter-spacing:.02em}
.cc-panel{position:fixed;right:20px;bottom:20px;z-index:970;width:min(420px,calc(100vw - 40px));height:min(680px,calc(100vh - 40px));display:flex;flex-direction:column;background:#faf6ee;color:#1b1814;border:1px solid #e3d8c3;border-radius:22px;box-shadow:0 30px 80px -24px rgba(30,22,10,.45);overflow:hidden;font-family:var(--sans,system-ui,sans-serif)}
.cc-panel[hidden]{display:none}
.cc-inline{position:relative;inset:auto;right:auto;bottom:auto;width:100%;height:620px;max-height:80vh;z-index:auto;box-shadow:none}
.cc-head{display:flex;align-items:center;gap:12px;padding:14px 14px 12px 16px;background:#141210;color:#f7f1e6}
.cc-head h2{font:600 17px/1.2 var(--serif,Georgia,serif);margin:0;color:#f7f1e6}
.cc-head p{margin:2px 0 0;font-size:12.5px;color:#d9cfbd}
.cc-head .cc-sp{flex:1;min-width:0}
.cc-ib{display:grid;place-items:center;width:40px;height:40px;border-radius:50%;border:1px solid rgba(247,241,230,.25);background:transparent;color:inherit;cursor:pointer;font-size:18px}
.cc-ib:hover,.cc-ib:focus-visible{border-color:#c9a24b;color:#f3dc9a}
.cc-stage{display:flex;gap:4px;padding:8px 14px;background:#f1e8d6;border-bottom:1px solid #e3d8c3;list-style:none;margin:0}
.cc-stage li{flex:1;text-align:center;font-size:11.5px;letter-spacing:.08em;text-transform:uppercase;color:#7a6f60;padding:4px 0;border-bottom:2px solid #dccfb6}
.cc-stage li.on{color:#141210;font-weight:700;border-color:#c9a24b}
.cc-stage li.done{color:#5e5446;border-color:#a8803c}
.cc-note{margin:0;padding:8px 16px;font-size:12.5px;color:#5e5446;background:#fbf3e2;border-bottom:1px solid #eadfca}
.cc-pins{border-bottom:1px solid #eadfca;background:#fffaf0;font-size:13.5px}
.cc-pins summary{cursor:pointer;padding:8px 16px;font-weight:600;color:#6b4e17}
.cc-pins ul{margin:0;padding:0 16px 10px 34px}
.cc-body{flex:1;overflow:auto;padding:16px 14px 10px;display:flex;flex-direction:column;gap:10px;overscroll-behavior:contain;scroll-behavior:smooth}
.cc-day{align-self:center;font-size:11.5px;color:#6b655e;letter-spacing:.06em;text-transform:uppercase;margin:4px 0}
.cc-m{max-width:84%;display:flex;flex-direction:column;gap:3px}
.cc-m.me{align-self:flex-end;align-items:flex-end}
.cc-m.cj{align-self:flex-start}
.cc-m.sys{align-self:center;max-width:92%;text-align:center}
.cc-b{position:relative;padding:10px 14px;border-radius:18px;font-size:15px;line-height:1.45;white-space:pre-wrap;overflow-wrap:anywhere}
.cc-m.cj .cc-b{background:#fff;border:1px solid #e6dcc8;border-top-left-radius:6px}
.cc-m.me .cc-b{background:#2a241c;color:#f7f1e6;border-top-right-radius:6px}
.cc-m.sys .cc-b{background:transparent;color:#6a6156;font-size:13px;padding:2px 8px}
.cc-meta{font-size:11.5px;color:#6b655e;display:flex;gap:8px;align-items:center}
.cc-pin{border:0;background:none;color:#6b655e;font-size:11.5px;cursor:pointer;padding:2px 4px;min-height:24px}
.cc-pin:hover,.cc-pin:focus-visible{color:#6b4e17;text-decoration:underline}
.cc-typing{align-self:flex-start;display:flex;gap:4px;padding:12px 14px;background:#fff;border:1px solid #e6dcc8;border-radius:18px}
.cc-typing i{width:7px;height:7px;border-radius:50%;background:#b9a98c;animation:ccT 1.2s infinite}
.cc-typing i:nth-child(2){animation-delay:.15s}.cc-typing i:nth-child(3){animation-delay:.3s}
@keyframes ccT{0%,60%,100%{opacity:.35;transform:none}30%{opacity:1;transform:translateY(-3px)}}
.cc-b img{display:block;max-width:220px;width:100%;border-radius:12px}
.cc-file{display:flex;gap:10px;align-items:center}
.cc-file b{font-weight:600}
.cc-voice{display:flex;align-items:center;gap:10px;min-width:200px}
.cc-voice button{width:34px;height:34px;border-radius:50%;border:0;background:#c9a24b;color:#141210;cursor:pointer}
.cc-wave{flex:1;height:24px;display:flex;align-items:center;gap:2px}
.cc-wave i{flex:1;background:currentColor;opacity:.55;border-radius:2px}
.cc-card{background:#fff;border:1px solid #e0d2b6;border-radius:16px;padding:14px 16px;box-shadow:0 6px 18px -12px rgba(40,30,10,.25);font-size:14.5px;color:#1b1814;white-space:normal}
.cc-card h3{font:600 16px/1.25 var(--serif,Georgia,serif);margin:0 0 6px}
.cc-card .cc-ex{display:inline-block;font-size:10.5px;letter-spacing:.12em;text-transform:uppercase;background:#f1e3c4;color:#6b4e17;padding:2px 8px;border-radius:99px;margin-bottom:8px;font-weight:600}
.cc-card fieldset{border:0;padding:0;margin:8px 0}
.cc-card legend{font-weight:600;font-size:13.5px;margin-bottom:6px}
.cc-chips{display:flex;flex-wrap:wrap;gap:6px}
.cc-chips label{position:relative}
.cc-chips input{position:absolute;opacity:0;inset:0}
.cc-chips span{display:inline-block;padding:7px 12px;border:1px solid #d9cdb5;border-radius:999px;font-size:13.5px;cursor:pointer;background:#fffdf8}
.cc-chips input:checked+span{background:#141210;color:#f7f1e6;border-color:#141210}
.cc-chips input:focus-visible+span{outline:2px solid #c9a24b;outline-offset:2px}
.cc-btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:42px;padding:9px 18px;border-radius:999px;border:1px solid #141210;background:#141210;color:#f7f1e6;font:600 14px/1 var(--sans,system-ui,sans-serif);cursor:pointer;text-decoration:none}
.cc-btn.gold{background:#a8803c;border-color:#a8803c;color:#fff}
.cc-btn.ghost{background:transparent;color:#141210}
.cc-btn:hover,.cc-btn:focus-visible{filter:brightness(1.08);outline:2px solid #c9a24b;outline-offset:2px}
.cc-btn[disabled]{opacity:.55;cursor:not-allowed}
.cc-row{display:flex;flex-wrap:wrap;gap:8px;margin-top:10px}
.cc-price{font:600 28px/1 var(--serif,Georgia,serif);margin:6px 0}
.cc-small{font-size:12.5px;color:#6a6156;margin:6px 0 0}
.cc-quick{display:flex;gap:6px;overflow-x:auto;padding:8px 12px 0;scrollbar-width:none}
.cc-quick button{flex:none;border:1px solid #d9cdb5;background:#fffdf8;border-radius:999px;padding:7px 12px;font-size:13px;cursor:pointer;color:#2a241c;min-height:34px}
.cc-quick button:hover,.cc-quick button:focus-visible{border-color:#a8803c}
.cc-comp{display:flex;align-items:flex-end;gap:6px;padding:10px 10px 12px;border-top:1px solid #e3d8c3;background:#fffdf8}
.cc-comp textarea{flex:1;min-height:44px;max-height:120px;resize:none;border:1px solid #d9cdb5;border-radius:22px;padding:11px 14px;font:15px/1.35 var(--sans,system-ui,sans-serif);background:#fff;color:#1b1814}
.cc-comp textarea:focus{outline:none;border-color:#c9a24b;box-shadow:0 0 0 3px rgba(201,162,92,.25)}
.cc-tb{flex:none;display:grid;place-items:center;width:44px;height:44px;border-radius:50%;border:1px solid #e0d2b6;background:#fff;color:#2a241c;cursor:pointer}
.cc-tb:hover,.cc-tb:focus-visible{border-color:#a8803c;color:#6b4e17}
.cc-tb.send{background:#141210;color:#f7f1e6;border-color:#141210}
.cc-tb.rec{background:#b42318;color:#fff;border-color:#b42318}
.cc-recbar{display:flex;align-items:center;gap:10px;padding:10px 14px;background:#fff4f2;border-top:1px solid #f1d0c9;font-size:14px;color:#7a1d14}
.cc-recbar[hidden]{display:none}
.cc-recbar .cc-red{width:10px;height:10px;border-radius:50%;background:#b42318;animation:ccP 1s infinite}
@keyframes ccP{50%{opacity:.3}}
.cc-start{flex:1;overflow:auto;padding:22px 20px}
.cc-start h3{font:600 24px/1.2 var(--serif,Georgia,serif);margin:0 0 8px}
.cc-start p{font-size:15px;color:#4a4238;margin:0 0 14px}
.cc-start label{display:block;font-weight:600;font-size:14.5px;margin:12px 0 6px;color:#1b1814}
.cc-start input{width:100%;min-height:46px;border:1px solid #d9cdb5;border-radius:12px;padding:10px 12px;font:15px var(--sans,system-ui,sans-serif);background:#fff;color:#1b1814}
.cc-start input:focus{outline:none;border-color:#c9a24b;box-shadow:0 0 0 3px rgba(201,162,92,.25)}
.cc-start .cc-err{color:#b42318;font-size:13.5px;min-height:18px;margin:8px 0 0}
.cc-menu{position:absolute;top:64px;right:12px;z-index:3;min-width:230px;background:#fff;border:1px solid #e0d2b6;border-radius:14px;box-shadow:0 18px 40px -18px rgba(30,22,10,.45);padding:6px;display:flex;flex-direction:column}
.cc-menu[hidden]{display:none}
.cc-menu button{text-align:left;border:0;background:none;padding:11px 12px;border-radius:10px;font-size:14.5px;cursor:pointer;color:#1b1814}
.cc-menu button:hover,.cc-menu button:focus-visible{background:#f6efe1}
.cc-menu .danger{color:#b42318}
.cc-dlg{position:absolute;inset:0;z-index:5;background:rgba(20,18,16,.45);display:grid;place-items:center;padding:18px}
.cc-dlg[hidden]{display:none}
.cc-dlg>div{background:#faf6ee;border-radius:18px;padding:20px;max-width:340px;box-shadow:0 20px 50px -20px rgba(0,0,0,.5)}
.cc-dlg h3{font:600 19px/1.25 var(--serif,Georgia,serif);margin:0 0 8px}
.cc-dlg p{font-size:14.5px;color:#3a332a;margin:0 0 6px}
.cc-sr{position:absolute!important;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}
@media(max-width:767px){
 .cc-fab{left:12px;bottom:calc(12px + env(safe-area-inset-bottom));padding:8px 14px 8px 8px;min-height:48px;font-size:14px}
 .cc-panel:not(.cc-inline){inset:0;right:0;bottom:0;width:100%;height:100%;height:100dvh;border-radius:0;border:0}
 .cc-m{max-width:88%}
}
@media(prefers-reduced-motion:reduce){.cc-typing i,.cc-recbar .cc-red{animation:none}.cc-body{scroll-behavior:auto}}
/* client login tabs */
.cl-tabs{display:flex;gap:6px;margin:18px 0 6px;border-bottom:1px solid #e3d8c3}
.cl-tabs button{border:0;background:none;padding:10px 14px;font:600 15px var(--sans,system-ui,sans-serif);color:#6a6156;border-bottom:2px solid transparent;cursor:pointer;min-height:44px}
.cl-tabs button[aria-selected=true]{color:#141210;border-color:#c9a24b}
/* admin inbox */
.ib{display:grid;grid-template-columns:300px minmax(0,1fr) 280px;height:min(760px,calc(100vh - 160px));min-height:520px;border:1px solid #e3d8c3;border-radius:18px;overflow:hidden;background:#faf6ee}
.ib-list{border-right:1px solid #e3d8c3;display:flex;flex-direction:column;min-width:0;background:#fffdf8}
.ib-f{display:flex;gap:4px;padding:10px;flex-wrap:wrap;border-bottom:1px solid #eadfca}
.ib-f button{border:1px solid #d9cdb5;background:#fff;border-radius:999px;padding:6px 11px;font-size:13px;cursor:pointer;min-height:34px}
.ib-f button[aria-pressed=true]{background:#141210;color:#f7f1e6;border-color:#141210}
.ib-items{list-style:none;margin:0;padding:0;overflow:auto;flex:1}
.ib-items button{display:grid;grid-template-columns:40px 1fr auto;gap:4px 10px;width:100%;text-align:left;border:0;border-bottom:1px solid #f0e7d6;background:none;padding:12px;cursor:pointer;color:#1b1814;font:inherit}
.ib-items button[aria-current=true]{background:#f6efe1}
.ib-items .cc-av{grid-row:span 2;width:40px;height:40px;font-size:14px}
.ib-items b{font-size:14.5px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.ib-items small{font-size:12px;color:#6b655e;white-space:nowrap}
.ib-items .ib-last{grid-column:2/4;font-size:13px;color:#5e5446;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;display:flex;gap:6px;align-items:center}
.ib-un{width:9px;height:9px;border-radius:50%;background:#c9a24b;flex:none}
.ib-flag{font-size:11px;background:#fbefd9;color:#8a5a12;border-radius:99px;padding:1px 7px;white-space:nowrap}
.ib-conv{display:flex;flex-direction:column;min-width:0}
.ib-ch{display:flex;align-items:center;gap:10px;padding:12px 14px;border-bottom:1px solid #e3d8c3;background:#fffdf8}
.ib-ch h3{margin:0;font:600 17px/1.2 var(--serif,Georgia,serif)}
.ib-ch .ib-back{display:none}
.ib-det{border-left:1px solid #e3d8c3;padding:16px;overflow:auto;background:#fffdf8;font-size:14px}
.ib-det h4{font:600 13px/1.2 var(--sans,system-ui,sans-serif);letter-spacing:.1em;text-transform:uppercase;color:#7a6f60;margin:14px 0 4px}
.ib-det p{margin:0 0 4px}
.ib-det .cc-btn{width:100%;margin-top:8px}
.ib-qr{display:flex;gap:6px;flex-wrap:wrap;padding:8px 12px 0}
.ib-qr button{border:1px dashed #c9b48a;background:#fffaf0;border-radius:999px;padding:6px 11px;font-size:13px;cursor:pointer;min-height:34px}
.ib-safe{font-size:12.5px;color:#6a6156;background:#fbf6ec;border-radius:10px;padding:10px;margin-top:14px}
@media(max-width:1100px){.ib{grid-template-columns:260px minmax(0,1fr)}.ib-det{grid-column:1/-1;border-left:0;border-top:1px solid #e3d8c3}.ib{height:auto}.ib-conv{height:620px}}
@media(max-width:760px){.ib{display:block;height:auto;border-radius:14px}.ib-list{border-right:0;height:70vh}.ib.ib-open .ib-list{display:none}.ib:not(.ib-open) .ib-conv,.ib:not(.ib-open) .ib-det{display:none}.ib-conv{height:75vh}.ib-ch .ib-back{display:grid}}
.cc-main{flex:1;display:flex;flex-direction:column;min-height:0}
.p97{margin-top:44px;padding:28px 30px;border:1px solid rgba(201,162,75,.45);border-radius:18px;background:rgba(201,162,75,.08);max-width:860px}
.p97 .p97-q{font-family:var(--serif,Georgia,serif);font-size:clamp(22px,2.4vw,30px);line-height:1.3;margin:10px 0 12px}
.p97 p:last-child{margin:0;font-size:15px;opacity:.85}
.cc-fab[hidden]{display:none}
@media(max-width:767px){body:has(.stick) .cc-fab{bottom:86px;left:14px;padding:8px;min-height:0}body:has(.stick) .cc-fab .cc-fl{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}body:has(.stick) .cc-fab .cc-av{width:40px;height:40px}body:has(.stick) .cc-fab .cc-dot{position:absolute;top:6px;right:6px}}
/* #100 availability */
.cc-avail{margin:2px 0 0;font-size:12.5px}
.cc-av-st{display:inline-flex;align-items:center;gap:6px;color:#d9cfbd}
.cc-dot{width:8px;height:8px;border-radius:50%;background:#3fb46b;box-shadow:0 0 0 3px rgba(63,180,107,.25);flex:none}
.ib-avail{background:#fbf3e2;border:1px solid #eadfca;border-radius:14px;padding:12px 14px;margin:0 0 12px;display:grid;gap:8px;font-size:14px;color:#3b3226}
.ib-av-row{display:flex;align-items:center;justify-content:space-between;gap:10px;flex-wrap:wrap}.ib-av-lab{font-weight:600}
.ib-sw{display:inline-flex;align-items:center;gap:8px;border:1px solid #d9cdb5;background:#fff;border-radius:999px;padding:6px 12px 6px 6px;font:500 14px inherit;cursor:pointer;min-height:40px;color:#141210}
.ib-sw i{width:36px;height:20px;border-radius:999px;background:#c9bfae;position:relative;transition:background .2s}
.ib-sw i:after{content:"";position:absolute;top:2px;left:2px;width:16px;height:16px;border-radius:50%;background:#fff;transition:transform .2s}
.ib-sw[aria-checked=true] i{background:#3fb46b}.ib-sw[aria-checked=true] i:after{transform:translateX(16px)}
.ib-sw:disabled{opacity:.6;cursor:not-allowed}
.ib-av-hrs{display:flex;flex-wrap:wrap;gap:8px 14px;align-items:center}.ib-av-hrs input[type=time]{margin-left:4px;padding:4px 6px;border:1px solid #d9cdb5;border-radius:8px;font:inherit}
.ib-av-prev{margin:0;color:#6e6354;font-size:13px}
.ib-av-hrs[hidden]{display:none}
.ib-avail label{display:inline-flex;align-items:center;gap:8px;margin:0;font-weight:500;font-size:14px;color:#3b3226}
.ib-avail input[type=checkbox]{width:18px;height:18px;margin:0;flex:none;accent-color:#3fb46b}
.ib-avail input[type=time]{width:auto}
.ib-av-how{border:0;margin:0;padding:0;display:grid;gap:6px}.ib-av-how legend{font-weight:600;font-size:13px;margin-bottom:4px;padding:0}
.ib-avail input[type=radio]{width:18px;height:18px;margin:0;flex:none;accent-color:#3fb46b}
/* automatic replies and quick answers */
.cc-m.auto{align-self:flex-start}
.cc-m.auto .cc-b{background:#fbf5e8;border:1px solid #e8d7b4;border-top-left-radius:6px;color:#3a3127}
.cc-tagl{font-size:10.5px;letter-spacing:.12em;text-transform:uppercase;font-weight:600;color:#6b4e17;padding-left:2px}
/* quiet note when this browser's storage is full */
.cc-quiet{position:fixed;left:50%;bottom:calc(18px + env(safe-area-inset-bottom));transform:translateX(-50%);z-index:2147482000;width:max-content;max-width:min(92vw,440px);margin:0;padding:11px 16px;border-radius:14px;border:1px solid rgba(201,162,92,.45);background:#141210;color:#f7f1e6;font:500 13.5px/1.45 var(--sans,system-ui,sans-serif);box-shadow:0 18px 40px -16px rgba(0,0,0,.5);transition:opacity .35s ease}
.cc-quiet.out{opacity:0}